Lesson 30 — Safety and Emergency Procedures
All procedural steps, PURPOSE rationales, and topic content below are verbatim from MedCerts HLT420B Storyline modules. Quiz items have been normalized to multiple-choice format with verbatim source rationales. Reference textbook: Niedzwiecki & Pepper, Kinn's The Clinical Medical Assistant, 15th ed., Chapter 12. No outside material added.
- Distinguish between patient, employee, and environmental safety
- Discuss an emergency plan and community resources
- Restate use of the AED, performance of CPR, and common first aid procedures
- Summarize the medical assistant's role in safety and emergency procedures
Work Environment Safety
Goal: To assess the healthcare facility for possible safety issues and develop a safety plan.
- Pen and paper
- Document or manual on policies and procedures for environmental safety issues in the facility
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Check the floors and hallways for obstructions and possible tripping hazards, including torn carpets, possible spills, protruding electrical cords, and so on.Purpose
To prevent accidental falls.
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Check storage areas to make sure the tops of cabinets are clear and heavier items have been stored closer to the floor.Purpose
To prevent injuries from items falling off shelves and to limit the lifting of heavy items.
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Assess the location and security of handrails and grab bars placed around the facility. They should be placed at all stairs, in restrooms, and in any other areas where staff members or patients may need assistance.Purpose
Handrails and grab bars help safeguard staff members and patients and provide assistance where needed.
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Examine all electrical plugs and outlets to prevent electrical overload.Purpose
Overloading electrical outlets could cause a fire.
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Check all equipment to make sure it is in safe working condition.
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Make sure all lights are working (both inside and outside the facility), that lighting is adequate, and that light fixtures are in good condition.Purpose
Adequate lighting both inside and outside the facility helps prevent accidents, and faulty fixtures can be a fire hazard.
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Check the working condition of smoke alarms, and examine all fire extinguishers.Purpose
To monitor the function of smoke detectors and make sure fire extinguishers are charged.
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Make sure evacuation routes are posted throughout the facility, along with floor plans with clearly marked exit routes.Purpose
Every room in the facility must have a map with exit routes marked on it to make sure that even those who are unfamiliar with the facility's floor plan can safely reach an exit in case of an emergency.
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Assess the laboratory's compliance with the safety signs, symbols, and labels required by the Occupational Safety and Health Administration (OSHA). Are all signs, symbols, labels in place and posted properly?
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Record your observations.Purpose
To compile a comprehensive list of problem areas.
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Develop a plan of action for improving the safety of the laboratory.Purpose
The student-generated safety plan can be incorporated into the laboratory's policies and procedures manual.
Use of AED
Goal: To defibrillate adult victims with cardiac arrest. Most adult victims in sudden cardiac arrest are in ventricular fibrillation.
- Automated external defibrillator (AED) for practice
- Approved mannequin
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If the healthcare worker witnesses a cardiac arrest, an automated external defibrillator (AED) should be used as soon as possible.
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If cardiopulmonary resuscitation (CPR) has already been started, continue performing CPR until the AED machine is turned on, pads are applied, and the machine is ready.
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Place the AED near the victim's left ear. Turn on the AED.
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Attach electrode pads to the victim's bare dry chest as pictured on the AED.
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Place the electrodes at the sternum and apex of the heart.
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Make sure the pads are in complete contact with the victim's chest and that they do not overlap.
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All rescuers must clear away from the victim. Press the ANALYZE button.
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The AED analyzes the victim's coronary status, announces whether the victim is going to be shocked, and automatically charges the electrodes.
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All rescuers must clear away from the victim.
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Press the SHOCK button if the machine is not automated. You may repeat 3 analyze-shock cycles.
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Deliver 1 shock, leaving the AED attached, and immediately perform cardiopulmonary resuscitation (CPR), starting with chest compressions.
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After 5 cycles (about 2 minutes) of CPR, repeat the AED analysis and deliver another shock, if indicated.
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If a non-shockable rhythm is detected, the AED should instruct the rescuer to resume CPR immediately, beginning with chest compressions.
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If the machine gives the No Shock Indicated signal, assess the victim.
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Check the carotid pulse and breathing status and keep the AED attached until emergency medical services (EMS) arrives.Purpose
Continue to monitor breathing and circulation because these can stop at any time. Keep the AED pads in place to diagnose ventricular fibrillation quickly if it occurs.
Emergency Response 1
Goal: To assess and provide emergency care for a patient who has fainted, a patient who has a grand mal seizure, and a patient with a suspected fracture of the wrist.
- Patient's record
- Sphygmomanometer
- Stethoscope
- Watch with second hand
- Blanket
- Footstool or box
- Pillows
- Oxygen equipment, if ordered by provider: Portable oxygen tank, Pressure regulator, Flow meter, Nasal cannula with connecting tubing
- Splint with padding
- Ace or roller bandage material
- Gloves and sterile dressing (if any open areas on the skin)
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If warning is given that the patient feels faint, have the patient lower the head to the knees to increase the blood supply to the brain.
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If this does not stop the episode, have the patient lie down on the examination table or lower the patient to the floor.
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If the patient collapses to the floor when fainting, treat with caution because of possible head or neck injuries.
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Immediately notify the provider of the patient's condition and assess the patient for life-threatening emergencies, such as respiratory or cardiac arrest.
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If the patient is breathing and has a pulse, monitor the patient's vital signs.
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If the patient has fainted and vital signs are unstable or the patient does not respond quickly, activate emergency medical services (EMS).Purpose
Fainting may be a sign of a life-threatening problem.
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Activate EMS if the patient shows signs of shock—pale, gray, or cyanotic appearance; moist but cool skin; dilated pupils; a weak, rapid pulse; marked hypotension; shallow, rapid respirations; or lethargy or restlessness.
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Look, listen, and feel for breathing and check the pulse.
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Maintain an open airway and continue to monitor vital signs.
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Loosen any tight clothing and keep the patient warm, applying a blanket if needed.
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If a head or neck injury is not a factor, elevate the patient's legs above the level of the heart using a footstool with pillow support if available.Purpose
Elevating the legs assists with venous blood return to the heart. This may relieve symptoms of fainting or shock by elevating the blood pressure and increasing blood flow to vital organs.
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Continue to monitor vital signs, and apply oxygen by nasal cannula if ordered by the provider until the patient recovers or EMS arrives.
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If the patient vomits, roll the patient onto his or her side to prevent aspiration of vomitus into the lungs.
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If the patient completely recovers, assist the patient into a sitting position.
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Do not leave the patient unattended on the examination table.
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Document the incident, including a description of the episode, the patient's symptoms and vital signs, the duration of the episode, and any complaints.
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If oxygen was administered, document the number of liters and how long oxygen was administered.Purpose
Procedure is not complete until it is recorded.
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If warning is given that the patient might have a seizure, help lower the patient to the floor.
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If the patient collapses with a seizure, clear everything away from the patient that could cause accidental injury.
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If you cannot remove all hard items (e.g., the examination table), pad the hard edges with a blanket or pillow.Purpose
The patient could be injured when uncontrollable muscular contractions occur with the seizure.
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Immediately check the time on your watch and call for help.Purpose
To time the length of the seizure and alert the provider of the patient's seizure activity.
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Observe the patient throughout the seizure but do not restrain or confine the patient's movements.Purpose
Stay with the patient for the entire seizure, but do not restrain movement. Restraining the patient may cause musculoskeletal injury.
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Do not place anything in the patient's mouth during the seizure.Purpose
The patient's jaw is typically clamped tight during the seizure and trying to force something between the teeth can cause injury.
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After the muscular contractions have ended, roll the patient into the recovery position on his or her side, with the top knee bent and the head resting on the extended arm closest to the floor.Purpose
This position helps maintain an open airway.
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Loosen any tight clothing and keep the patient warm, using a blanket if needed.
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Let the patient rest, but never leave the patient alone.Purpose
To maintain patient safety and comfort.
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If the provider is not in the facility, check the policies and procedures manual to determine how to follow up with the patient.
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Activate emergency medical services (EMS) if any of the following conditions are present: The patient does not regain consciousness within 10 to 15 minutes; The seizure does not stop within a few minutes; The patient begins a second seizure immediately after the first one; The patient is pregnant; Signs of head trauma are present; The patient is known to have diabetes; The seizure was triggered by a high fever in a child.
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If the patient completely recovers, assist him or her into a sitting position, check vital signs, and make sure there is someone to accompany the person home.
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Document the incident, including a description of the episode, the patient's symptoms and vital signs, the duration of the seizure activity, and any complaints.Purpose
Procedure is not complete until it is recorded.
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Gather equipment and sanitize your hands.
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Greet and identify the patient, introduce yourself, and explain the procedure.Purpose
To relieve the patient's anxiety and earn his or her cooperation with the procedure.
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Obtain vital signs.
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Assess the area of the suspected fracture for swelling, bleeding, bruising, or protruding bones.
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If the skin is broken, put on gloves and cover the area with a sterile dressing.Purpose
Infection control and compliance with Standard Precautions procedures.
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Moving the limb as little as possible, place the padded splint under the lower arm and wrist.Purpose
Avoid moving the limb any more than necessary to prevent movement of the fracture and further pain.
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The area must be immobilized by the splint above and below the suspected fracture.Purpose
Immobilizing the joint above and below the injury keeps the joint in place, preventing further injury and pain.
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Secure the splint in place by rolling an Ace bandage or roller bandage around the splint and arm, starting at the arm and rolling down to the wrist and hand.
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Check the pulse in the affected arm.
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Note the color and temperature of the skin and the color of the nails.Purpose
To make sure the splint and bandage have not been applied too tightly.
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Make sure the patient is comfortable, and answer any questions he or she may have.
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Sanitize your hands.Purpose
To ensure infection control.
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Document the procedure, including the condition of the patient, the reported pain level, and application of the splint.Purpose
Procedure is not complete until recorded.
Emergency Response 2
Goal: To stop hemorrhaging from an open wound and to provide emergency care for and assessment of a patient with insulin shock or a pending diabetic coma.
- Patient's record
- Gloves (sterile if available)
- Appropriate personal protective equipment (PPE): Impermeable gown, Goggles or face shield, Impermeable mask, Impermeable foot covers, if indicated
- Sterile dressings
- Bandaging material
- Biohazard waste container
- Sphygmomanometer
- Stethoscope
- Watch with second hand
- Disposable gloves
- Glucometer
- Disposable lancet
- Glucose tablets
- Insulin
- Insulin syringe unit
- Alcohol swabs
- Sharps container
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Sanitize your hands and put on appropriate Personal Protective Equipment (PPE).Purpose
To follow Standard Precautions.
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Assemble equipment and supplies.
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Apply several layers of sterile dressing material directly to the wound and exert pressure.Purpose
Direct pressure to a wound slows or stops the bleeding. Sterile supplies are needed to prevent wound infection.
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Wrap the wound with bandage material.
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Add more dressing and bandaging material if the bleeding continues.
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If bleeding continues and the wound is on an extremity, elevate the extremity above the level of the heart.
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Notify the provider immediately if the bleeding cannot be controlled.
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If the bleeding persists, maintain direct pressure and elevation.
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Apply pressure to the appropriate artery.
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If the bleeding is in the arm, apply pressure to the brachial artery by squeezing the inner aspect of the middle upper arm.
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If the bleeding is in the leg, apply pressure to the femoral artery on the affected side by pushing with the heel of the hand into the femoral crease at the groin.
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If the bleeding cannot be controlled, activate emergency medical services.
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Once the bleeding has been brought under control and the patient has been stabilized, discard contaminated materials in an appropriate biohazard waste container.
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Disinfect the area, then remove your gloves and discard them in a biohazard waste container.
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Sanitize your hands.Purpose
To ensure infection control.
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Document the incident, including details of the wound, when and how it occurred, the patient's symptoms and vital signs, treatment provided by the provider, and the patient's current condition.Purpose
Procedure is not complete until recorded.
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Gather equipment and sanitize your hands.
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Greet and identify the patient and introduce yourself.Purpose
To relieve patient anxiety and earn patient cooperation.
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Obtain vital signs.
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If the patient is known to have diabetes, observe for signs and symptoms that indicate a diabetic emergency.
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Immediately report patient's condition to the provider and follow his or her orders.Purpose
A diabetic emergency can be life-threatening.
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In an emergency situation, if a patient diagnosed with diabetes mellitus shows signs and symptoms of a diabetic emergency, the patient should be given glucose.Purpose
If the problem is caused by insulin shock (hypoglycemia), the patient will improve quickly after receiving glucose; if it is caused by diabetic coma (hyperglycemia), a small amount of added glucose will not affect the patient's condition, and he or she must be transported to the hospital regardless.
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Follow the provider's orders and administer 15 g of carbohydrate immediately, preferably in the form of glucose tablets because they have a known concentrated quantity of glucose.
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If glucose tablets are not available give the patient 1/2 cup of fruit juice or 5 or 6 pieces of hard candy.Purpose
To quickly stabilize the patient's blood glucose level.
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Check the patient's blood glucose levels with a glucometer and monitor vital signs.Purpose
To monitor the patient's current blood glucose level and the patient's condition so the provider can determine appropriate treatment.
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If the patient's blood glucose levels are elevated (diabetic coma) administer insulin as ordered by the provider.Purpose
To lower blood glucose levels to within a normal range.
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If the blood glucose level is below 80 mg/dL (insulin shock), administer another 15 g of carbohydrate.
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Wait 15 minutes and check the glucometer reading again.
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If the level is still low, repeat the carbohydrate steps.
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Continue to monitor the patient and follow the provider's orders for continued care.
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A patient with insulin shock can be stabilized by continued monitoring of the blood glucose level and administration of glucose every 15 minutes until levels reach normal.
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A patient with pending diabetic coma may need to be transported to the hospital.
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Dispose of used supplies and gloves in the appropriate biohazard containers (sharps containers for used lancets and injection unit).
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Sanitize your hands.Purpose
To ensure infection control.
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Document the actions taken and the patient's condition, including vital signs, glucometer readings, administration of glucose and/or insulin, and whether the patient was stabilized and discharged or emergency medical services (EMS) were activated and the patient was transported to the hospital.Purpose
Procedure is not complete until it is recorded.
Knowledge-check items
Click an answer to lock it in — you'll see the rationale below. Reset any time to re-attempt. Items originally formatted as true/false, fill-in-blank, or drag-and-drop have been normalized to multiple choice; the source format is noted in the eyebrow.
L30-01 · Work Environment Safety
"Pull the pin from the handle of the extinguisher."
This is the first action in the PASS procedure for using a fire extinguisher safely.
"Aim the discharge from the extinguisher toward the bottom of the flames. PURPOSE: Aiming the fire extinguisher directly onto the fire may spread the flames."
Aiming at the base ensures effective suppression without spreading the fire.
"Squeeze the handle of the extinguisher so that it begins to discharge."
This step follows aiming and precedes the sweeping motion in the PASS procedure.
"Sweep the extinguisher from side to side toward the base of the fire until it is out or until fire officials arrive. PURPOSE: Extinguish as much of the fire as possible before fire department arrives."
Sweeping motion ensures thorough coverage and maximum effectiveness in extinguishing the fire.
L30-02 · Use of AED
"Press the SHOCK button if the machine is not automated. You may repeat 3 analyze-shock cycles."
The AED protocol allows for up to 3 analyze-shock cycles as part of the defibrillation sequence.
"Deliver 1 shock, leaving the AED attached, and immediately perform cardiopulmonary resuscitation (CPR), starting with chest compressions."
After delivering the first shock, CPR is immediately resumed with chest compressions.
"After 5 cycles (about 2 minutes) of CPR, repeat the AED analysis and deliver another shock, if indicated."
The protocol calls for repeating the AED analysis and delivering another shock after approximately 2 minutes (5 cycles) of CPR.
L30-03 · Emergency Response 1
"Loosen any tight clothing and keep the patient warm, applying a blanket if needed."
Loosening tight clothing improves circulation and comfort for a fainting patient.
"Loosen any tight clothing and keep the patient warm, applying a blanket if needed."
A blanket provides warmth and comfort for a patient experiencing syncope.
"If a head or neck injury is not a factor, elevate the patient's legs above the level of the heart using a footstool with pillow support if available."
A footstool provides the appropriate elevation for venous return and improved blood pressure.
"If a head or neck injury is not a factor, elevate the patient's legs above the level of the heart using a footstool with pillow support if available."
A pillow provides support and comfort when elevating the legs.
"Assess the area of the suspected fracture for swelling, bleeding, bruising, or protruding bones."
This assessment step is a critical part of initial emergency care for suspected fractures.
"If the skin is broken, put on gloves and cover the area with a sterile dressing. PURPOSE: Infection control and compliance with Standard Precautions procedures."
Sterile dressing is applied to prevent infection and follow Standard Precautions.
"Moving the limb as little as possible, place the padded splint under the lower arm and wrist. PURPOSE: Avoid moving the limb any more than necessary to prevent movement of the fracture and further pain."
Minimal movement prevents further injury and additional pain to the patient.
"The area must be immobilized by the splint above and below the suspected fracture. PURPOSE: Immobilizing the joint above and below the injury keeps the joint in place, preventing further injury and pain."
Immobilizing above and below prevents movement at the fracture site and joints.
L30-04 · Emergency Response 2
"Sanitize your hands and put on appropriate Personal Protective Equipment (PPE). PURPOSE: To follow Standard Precautions."
All precautions—hand sanitization, PPE, and Standard Precautions—must be implemented before treating a bleeding wound.
"Apply several layers of sterile dressing material directly to the wound and exert pressure. PURPOSE: Direct pressure to a wound slows or stops the bleeding."
Direct pressure with sterile dressing is the first-line response for hemorrhage control.
"If bleeding continues and the wound is on an extremity, elevate the extremity above the level of the heart."
Elevation assists with hemostasis when direct pressure alone is insufficient.
"If the bleeding is in the leg, apply pressure to the femoral artery on the affected side by pushing with the heel of the hand into the femoral crease at the groin."
Arterial pressure at the femoral artery controls severe leg bleeding when other methods fail.